📦 Shipping Policy
We ship from North Texas to all U.S. states. All our merchandise is in stock and ready to ship.
- Orders are processed and shipped within 1-2 business days.
- Once your order ships, you'll receive a confirmation email with a tracking link. Please allow a few days for tracking updates to appear.
🔄 Returns & Exchanges
We want you to love your purchase! If there’s an issue, please contact us within 14 days for a replacement or store credit.
To be eligible for a return, items must be:
✅ Unworn and in new condition
✅ In their original packaging
To start a return, email us at hello@peonyalley.com, and we’ll guide you through the process.
📸 Damaged or Defective Items
We carefully inspect and package each item, but if you receive a damaged or defective product, we’re here to help!
- Contact us immediately with your order number and clear photos of the damage at hello@peonyalley.com.
- We’ll review your case and provide a solution as quickly as possible.
📢 Influencers & Collaborations
We love partnering with influencers and content creators! If you’re interested in working with us or have an exciting idea, we’d love to hear from you. Please reach out at hello@peonyalley.com.
📞 Customer Support
Our team is available Monday - Friday, 8:00 AM - 5:00 PM EST, for any questions regarding your order. Contact us at hello@peonyalley.com, and we’ll gladly assist you.
We appreciate your support and look forward to serving you! 💕✨